Frequently Asked Questions

  • Yes! At this time, we are only accepting Aetna, United Healthcare, Optum Insurance, Oscar and UMR.

    Is your insurance company not listed but you still want to book a session? Out of network benefits may be an option. Be sure to ask your insurance provider the following questions:

    1. Does my plan cover out-of-network behavioral health services in an outpatient setting? Would it be covered if I had a referral from my primary care doctor?

    2. Do I have a deductible for that?

    3. How much is that deductible? How much of that have I met? And once I do, how much will my plan cover?

    4. Does my plan limit how many sessions per calendar year I can have? If so, what is the limit?

    5. Do I need written approval from my primary care physician in order for services to be covered?

    We can provide you with a receipt (also known as a superbill) following your sessions to submit to your insurance company to pursue personal reimbursement.

    What if I don’t want to use my insurance?

    That’s okay too! Insurance companies require a diagnosis to be placed on file in order to receive approval for sessions. Your insurance company also has the ability to limit the number of sessions you may be able to receive. If you do not plan to use your insurance, please let your therapist know.

  • Our first session will include getting to know each other and determining what has brought you to seek therapy. It may include answering some questions that help me understand who you are, I like to call it ‘painting the picture.’ Each individual person is so different, so it’s important for me to know who you are. Together, we will discuss goals and determine how often sessions will occur.

  • Because we understand how busy you are, we set a specific time aside for your session. Please provide at least 24-hour notice if you need to cancel or reschedule to avoid being charged half the session fee.

    Not showing up for a session with no notice will also result in half a session fee. Showing up later than 15 minutes late will also be treated as a no show and incur a fee.

  • You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

    • You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

    • Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

    • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. • Make sure to save a copy or picture of your Good Faith Estimate.

    For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises

  • We accept cash, all major credit cards, HSA’s (Health Savings Account), FSA’s (Flexible Savings Account), and you can even use Care Credit.

    CareCredit wellness credit card gives you the opportunity to have a flexible and convenient way to pay for your care. CareCredit offers promotional financing for purchases over $200.

    You can see if you prequalify without any impact to your credit score. CareCredit is subject to credit approval. Minimum monthly payments required. Visit: https://www.carecredit.com/go/838QGS/ to see if you qualify!